DCAL Technical Support

DCAL - Technical Support

DCAL offers technical support option for all customers. In addition to per call telephone support, we offer yearly support contracts, which include free software upgrades. Call for information at (800) 328-DCAL, or email us.
DCAL FAQ
Software
Q: I'm getting an error message stating Mark-in date and Computer date are different and that I need to run month end. A: At the Main Menu, check that the date in the lower right hand corner is correct. If not change the system date and time. If it is the beginning of a new month run the Month-End procedure under the Management menu.
Q: The screen is blank except for the line at the bottom "F1 MARK-IN F2 CUSTOMER F3 RACK...." A: From a Command Prompt type in PROFILE and press enter. Press C and you will see a screen that will allow you to pick the colors. The defaults are 15,11,7,1,1
Q: Tickets are not printing correctly, they are printed over 2 forms. A: Go back to the Main Menu and align the ticket form in the printer correctly. Reenter the Mark-in program. This will reset the form to 7". You may also need to check your printer settings in profile. You must be setup for the correct type of printer. If you are using an Okidata ML320 Turbo printer, try resetting the defaults.
Q: I'm not getting the right number of tags to print out with the ticket. A: Check the price file. To the right of each garment is a piece count, this is the number of tags that will be printed.
Q: I want to give certain customers a special price, can I do this? A: Yes, by using multiple pricing structures you can set up a special price rate for a group of customers. Refer to the manual for further details
Q: Can I add an additional fee to a ticket for environmental surcharges? A: Yes, they can be applied for cleaning only or cleaning and laundry. It can be applied as a flat rate, a percentage or by the number of pieces. See the manual for details on setting up environmental surcharges.
Hardware
Q: There is no picture on the monitor. A: Make sure it is turned on and that the contrast and brightness settings are correct
Q: I'm getting an error message, "Cannot locate network name use has failed..." A: Check that the host PC is up and running. Check the network cable for a loose connection or missing terminator.
Q: Printer is printing garbage. A: Check that the printer cable is not loose or damaged.
Q: Scanner is not reading bar codes A: Make sure the lens is clean and check that the bar codes on the tickets and rack locations are not smudged.
Q: Scanner will only read part of the time A: If you are using an extension on the scanner; remove it and plug scanner directly in to the wedge box. If scanner works well now, reinsert the extension.
DCAL Tech Support Documents
DCAL ver 8 Addendum	Barcode Sheet
DCAL PowerPoint	Barcode System Information
	Barcode System Manual
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